Shipping policy

Shipping Policy

At Firmus, we are committed to delivering your order quickly and reliably.

Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped out promptly.

Shipping Time
Estimated delivery time is 5–10 business days, depending on your location. Please note that shipping times may vary due to high demand or unforeseen delays.

Shipping Cost
We offer free standard shipping on all orders. No hidden fees—what you see is what you pay.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Shipping Locations
We currently ship to most countries worldwide. If your location is unavailable at checkout, please contact us for assistance.

Delays & Issues
While we strive to meet all delivery estimates, delays may occur due to factors outside our control such as customs or carrier issues. We appreciate your patience and understanding.

Contact Us
If you have any questions about your order, feel free to contact our support team—we’re here to help!